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Premium
Business Uninterrupted Plan
The Premium Business Uninterrupted Plan is all-inclusive, all-network, all-support!
This plan includes:
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FREE Unlimited
Helpdesk Support, Remote Desktop Support, and Remote Server
Support
More than 90% of computer
and network problems can be solved remotely, saving your
business time and money. And our technicians will perform
all remote support at NO ADDITIONAL SERVICE FEE to you.
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FREE Onsite Server
and Workstation Support
In the RARE event that you
need onsite computer and network support, our technicians
will perform onsite support – up to 3 support visits per
month – at NO ADDITIONAL SERVICE FEE to you.
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Guaranteed 2-hour or
Less Response to Technical Problems
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A Preferred Client Discount
of 20% on Standard Technical Support Rates
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Initial site survey
and network documentation
A senior engineer will come
on site to create initial network documentation, as well as
to audit your network for potential problem areas,
including:
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Network security
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Data back-ups
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Virus protection
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Spam filtering
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Hardware integrity (to
check for pending failures)
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System performance
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Overall network design
and layout
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Server & Network Monitoring
This 24-7 network monitoring
service will allow us to watch every aspect of your network
to detect and report problems before they escalate into
downtime, data loss, or expensive repair issues. Some of the
items we will monitor include:
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Server traffic and load
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Hardware integrity and
reliability
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Storage space and
availability
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Back-up success and
failures
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Anti-virus protection
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UPS (Uninterruptible
Power Supply) Monitoring
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Monthly
Remote Server
Maintenance Tune-Up
Once a month, a senior
engineer will conduct a thorough “tune-up” of your network,
to:
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Review and update
available security patches
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Check status of
Anti-virus clients
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Review hard drive space,
memory, CPU utilization
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Review network
documentation and make changes as necessary
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Review routers,
firewalls, and switches for failure or problems
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Optimize server for
maximum performance and reliability
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Review and install
operating system updates
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Perform an in-depth
review of server logs for errors and potential problems
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Add and remove users as
needed
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Install available
Service Packs
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Monthly
Data Backup
Verification
Once a month, a senior
network engineer will come on-site and perform a full data
restore to ensure back-ups are functioning properly.
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Quarterly
Business
Uninterrupted Strategic Planning session
This quarterly technology
review will help you plan how to use technology to increase
productivity, cut costs, gain competitive advantages, and
support your company’s growth.
Other Business Uninterrupted Plans
See a Side-by-Side Comparison of All Plans
Frequently Asked Questions
about Business Uninterrupted Plans
Email us or call us toll-free at
1-888-337-TECH (8324) for more information
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